IT Support Guarantee

"IT Support London"

We have a simple approach to our service. We need to know that we have done our very best. We treat each customers how we would expect to be treated. We are also clients of other businesses. So we know.

IT Support Service

Total support ensuring you are covered what ever the IT problem.

retainer service

If you only need computer support for higher-level issues and user-support.

pay as you go

Flexibility of having computer support available on demand.

Test Drive for FREE
As a new customer we can give you 2 hours support absolutely free to try us out.

IT Support Brochure
Find out more about IT Support options and download a brochure.

Switch IT Support for FREE
Switch to Scootek and we'll cover the remaining term of your contract FREE.

Managed Service
We have fully Managed IT Support to PAYG IT Support Service.

Silver IT Support Package
Proactive support with scheduled checks and onsite visits.

Gold IT Support Package
Total support. Consider us your outsourced IT Department.

Emergency IT Support
If your IT Support company has let you down then call us. We can support you in a crisis.

Everything we do is backed by 100% Service Guarantee. Scootek IT Support Services offers customers Zero Risk Guarantee. The Scootek IT Support Service 5 Point, Zero Risk Guarantee takes all the worry out of your IT Support decisions. The IT Support risk is ours instead of yours. This is our approach to being the very best IT Support company in London. WE GUARANTEE:

1. Full Credit If We Fail To Fix Your Problem Fast Enough - If we fail to match the response times guaranteed to Fully Managed and IT Support Contract customers you won’t pay to have the problem fixed – that’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.

2. A Fixed Price - We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.

3. Will Only Ever Need To Pay Once - Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors’ profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With Scootek IT Support Services you’ll never pay for the one project two times, or even three times. If we have to return to repair the problem you don’t pay – we’ll fix it free no matter what it takes.

4. All Hardware And Software Purchases - If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labour, and anything else necessary.

Plus the hidden guarantee that NOBODY ever asks their IT SUPPORT Company about!

5. Professional Indemnity - You should always ask your IT support company about their Professional Indemnity Insurance. It may surprise you to know that most IT support companies either have inadequate insurance or no insurance cover at all. Don’t take the risk with your business, ask your IT company NOW about their Professional Indemnity Insurance. At Scootek IT Support WE GUARANTEE you have the security of a £2,000,000 insurance policy taken out by us on your behalf. We also have specialised computer service insurance with Trafalgar Risk Management.