IT Support
We have some simple IT support packages for small businesses: Help Desk, Help Desk +, Support Desk and Support Desk +.
Help Desk
Summary
Ideal for small businesses who want fast and efficient break-fix support on a budget. The Help Desk package provides remote IT support for a fixed monthly fee. It includes cover for maintenance and support issues. The support is through remote access, phone, email and chat facility.
Optional Extra’s
Non maintenance work and on-site support is provided at discounted rates.
Help Desk +
Summary
Help Desk Plus includes all of the features of the Help Desk package, along with some extras which include support that covers for non-maintenance work. It is an ideal support package for businesses that are constantly changing or where the majority of the issues are not maintenance related. The support is through remote access, phone, email and chat facility.
Optional Extra’s
On-site support is provided at discounted rates.
Support Desk
Summary
Support Desk includes all of the features of the Help Desk package, along with on-site support some extras which include pro-active monitoring and maintenance. The support is through remote access, phone, email, chat facility and on-site visits.
Optional Extra’s
Non maintenance work is provided at discounted rates.
Support Desk +
Summary
Support Desk + includes all of the features of the Help Desk + package, along with on-site support some extras which include pro-active monitoring and maintenance. The support is through remote access, phone, email, chat facility and on-site visits.
Optional Extra’s
On-Site non maintenance work is provided at discounted rates.
