Why Choose Us?

Why choose Scootek for IT support?

We’re a small business. That means we can give you the most personal service and accountability compared to a large company which might see you as just another number. You’ll be dealing with a close-knit team of experts who can provide a tailored and flexible service.

Teams of 3.

To give you the most comprehensive and reliable service, we’ll assign a team of at least three of our experts to your business. These three people will be assigned to help you throughout the entire time you’re with us, so they can get to know your business, and you can get to know your IT support. This also means that no matter what month, week, day or time, there will ALWAYS be someone available to provide IT help when you need it.

World class technology and service.

We believe in quality, not quantity. The technology we use on your business is the same technology utilised by some of the world’s largest corporations. You’ll also be receiving assistance from some of the most experienced, trained and qualified IT engineers not only in London, but in the entire UK. Why? Because we believe that if you’re a small to medium sized business, you’re just as entitled to the best IT support as any large corporation – and at an affordable price.

Communication.

We believe that no IT support business can fully take care of its clients’ needs if it’s always hidden behind machines or automated systems. When you give us a call, a real person from our team will answer the phone. You will also have contact details for your own assigned IT support team, so you can speak to them directly whenever you need to.

We also believe in speaking at your level of knowledge. We don’t want to hit you with mountains of jargon which makes little sense. We’ll always be clear, concise, straightforward, transparent and realistic about everything to do with your IT support.

Transport.

As you may have already seen, we use scooters to get through London to your premises in rapid time. You can find out more about just how beneficial they are here.

IT service which works.

At the end of the day, that’s the most important thing. We’re here for one purpose, and that purpose is to make sure that any IT problems are fixed, and that your whole IT infrastructure is working without a hitch.

Fanatical about service

This is our philosophy when it comes to customer service. We do absolutely everything we can to make sure that you’re thoroughly impressed and feel like you’re getting exceptional value for money. Click here to find out more about how we’re obsessed with customer service!

Excellence awards and our award winning help desk

Click here to learn about our award winning help desk and other awards we have.

Professional association

Click here to learn about our professional associations.

Our Philosophy: Fanatical About Service

One might call us borderline obsessed with amazing customer service – and they would be right. We aim to do everything we can to give you a flawless and extremely valuable IT support service which you and your business can completely rely on. It’s the least we can do!

We don’t just want to talk the talk though, we want to SHOW you how good our IT support service really is.

That’s why you’ll get all of this when you choose us:

• Measurable results. With our award winning help desk, you can monitor all of the help we give you, monitor response times, and always make sure that you’re getting the service you expect from us.
• Transparency. We’re straight talking, reliable and honest. When we help you, we’ll always be realistic, and we’ll always be up-front about timescales and any costs involved. You’ll be able to see everything we say, see everything we do and track everything we do.
• First class IT support. When you think about it, customer service is by far the most important part of our whole IT support service. Everything we do is built on providing assistance and communicating with our clients, so if we want to be the best IT support business you will ever find, we also need to be the best service-based company you and your business will ever interact with. That’s our goal.