Excellence Awards
Our excellence award
We are a Microsoft certified Small Business Specialist.
What does this mean?
This means that we are fully trained and supported by Microsoft, and we meet the criteria’s required for Microsoft to officially certify Scootek as IT support experts you can trust. We’ll leave it up to Microsoft to explain just how important this award is, and you can see that by clicking here to find out more.
An award winning helpdesk
Our helpdesk is the core of our IT support system. If you ever need to contact us for any IT support needs, the help desk will be the first place to look.
No matter where you are or what you’re doing, there will always be a way to raise a support ticket with us and speak to someone who can help:
- By Phone: 0207 100 1212 (easy to remember; it’s the old Whitehall number)
- By E-mail: support@scootek.co.uk (e-mailing this address automatically creates a ticket)
- By Text: 07797 800558 (Scootek text service)
- By Web: support.scootek.co.uk (our online help desk)
- By iPhone: You can download the Scootek iPhone App
- By Instant Messanger: Skype/GoogleTalk
When you become a client of ours, you will be able to create your own personal login to our award winning online help desk. As well as allowing you to take full control of the IT support service, it also importantly allows you to monitor and track the help you are receiving, so you can see the value you would be getting from our service.
- You can track the number of support tickets raised by you and your colleagues
- You can view our responses to your help requests
- You can monitor how long we take to respond
- You can tickets to our online knowledge base for fellow clients
- Customise your account by adding your own photos and creating forums
- Gain access through the iPhone and BlackBerry devices (coming soon)
